Zingly needs direct Facebook Page Access before it can publish to your Facebook Page and Instagram account.

Your Page may appear during Facebook login, but posting only works when the Facebook profile you use for Zingly has Full Control under Page Access.

Follow the steps below, then reconnect Zingly.

Follow the icons exactly as you see them on Facebook on mobile

• Switch to your Facebook Page for your business you want to connect.
• Click ⚙️ Settings under Settings & Privacy (gear icon).
• Select 🔑 Page Access.
• (If you don't see it, use the 🔍 search bar at the top of Settings and type Page Access.)
• Under People with Facebook Access, confirm your profile is listed.
• Make sure ✓ Full Control is enabled.
• If your profile is not listed, add the Facebook profile you want to use with Zingly under Page Access and give it Full Control.

1a. Add New Admin to Facebook Page Access on mobile app mandatory

• Click Add New (under People with Facebook Access), must use mobile instead of desktop.
• Search for a partner, staff member, or family member. (As the owner of the Business Portfolio, your name may not appear in the search when adding Page access because you already have administrative rights through the portfolio. For maximum security, Meta recommends having at least two admins assigned directly to the Page to ensure you never lose access if one account is locked out.)
• Toggle ✓ Full control.
• Click Give Access.
• The person must then:
  - Switch to their personal Facebook profile
  - MANDATORY: Check whether 2FA is enabled in the Facebook mobile app (go to Settings & Privacy, search for 2FA, and turn it on if it is off)
  - Accept the invite via Facebook notifications (mobile or desktop) or via email.

Critical: The connection will not be successful until the new person clicks 'Accept Invite' strictly within their Facebook mobile app notifications. Do NOT use a desktop computer or log into the Meta Business Suite / Business Portfolio to accept this invite, as doing so will block the connection.

• Go to 🌐 app.zingly.com.au.
• Log out from Zingly if you are already logged in: Menu -> My Account -> Logout.
• Click Continue with Facebook & use the profile you added in previous step after invitation is accepted for Facebook login.
• Click Edit Settings, select Instagram account, then select facebook page and Tap Allow all on permission screen.
• Your Page will now connect correctly.